Effective Date: October 29, 2025
At SimpCityUK, accessible from https://simpcityuk.co.uk, your privacy is our top priority. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit or make a purchase from our website.
We are committed to maintaining the highest standards of transparency and data security in accordance with UK GDPR and Data Protection Act 2018.
1. Information We Collect
We may collect the following types of information when you use our website:
Personal Information
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment details (processed securely via third-party gateways)
Non-Personal Information
- Browser type and version
- Device information (desktop, mobile, tablet)
- IP address and location data
- Pages visited and time spent on our site
- Cookies and usage analytics
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders
- To communicate updates about your purchase or account
- To improve our website, products, and services
- To send you promotional offers (only with your consent)
- To prevent fraud and maintain site security
- To comply with legal obligations
3. How We Protect Your Information
We implement industry-standard security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Your payment details are encrypted and processed only through secure third-party payment processors (such as PayPal or Stripe).
We do not store your credit card details on our servers.
4. Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences and shopping cart items
- Understand user behavior for analytics
- Improve website performance
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain site functions.
5. Sharing of Information
We value your trust and do not sell, rent, or trade your personal information.
We may share limited information only with:
- Service providers (payment gateways, delivery partners) for order fulfilment
- Analytics platforms (e.g., Google Analytics) for website improvement
- Legal authorities, when required by law
All third-party partners are obligated to maintain the confidentiality and security of your data.
6. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (“Right to be Forgotten”)
- Withdraw consent to marketing communications
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused
To exercise your rights, please contact us via email at [email protected].
7. Retention of Data
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy — typically up to 6 years, in line with UK tax and legal requirements.
8. Third-Party Links
Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices or content of those external websites. We encourage you to review their policies before providing any personal information.
9. Email Marketing
If you subscribe to our newsletter, we may send you updates, promotions, and product news. You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the updated “Effective Date.”
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
📧 Email: [email protected]
🌐 Website: https://simpcityuk.co.uk